Implementing ITIL V4, ISO 20000-1:2018 and ISO 27001:2013
ITSM Solutions offers solutions for managing IT services tailored to customers needs and built on ITIL's best practice. All ITIL solutions will be compliant with the requirements of ISO/IEC 20000-1:2018 and ISO/IEC 27001:2013 standards. ITSM offers you our experience in designing and implementing solutions for IT Service Management aligned with your business priorities, resource capacity and budget constraints. Our goal is to work with you on transforming the way you manage your IT processes and services and accelerate your adoption of ITSM best practices. Depending on your current capacity in the ITIL / ISO20000 / ISO27001 areas and scope of the desired change ITSM Solutions offers the following consulting services.
SERVICES:
Implementation of ISO/IEC 27001:2013 standard
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ITSM has experience in implementing ISO standard requirements adequate for your size, capacity and resources and making value added in effectiveness and efficiency of your IT service management.
Implementation of ISO/IEC 20000-1:2018 standard
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ITSM has experience in implementing ISO standard requirements adequate for your size, capacity and resources and making value added in effectiveness and efficiency of your IT service management.
Implementing ITIL best practice
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ITSM Solutions will create an implementation plan for ITIL practices as per your requirements (ex. Incident, Change, Release and Deployment, Asset and Configuration, Service Level Management). We will guide you through implementation by creating the necessary documentation, procedures and work instructions, training your ITSM staff and guide you through automation of IT processes from procurement to implementation of ITSM tool of your choice.
GAP analysis and IT audits
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Perform GAP analysis or IT audit based on ISO 20000-1:2018 and ISO 27001:2013 standards, ITIL best practice, as well as by regulatory requirements, such as GDPR or the National Bank of Serbia Decision on Minimum Information System Management Standards for Financial Institutions.